Customer Satisfaction Policy
- As per our corporate policies and legal practices, we undertake to: Be open, transparent, fast, reassuring and customer-oriented when fulfilling the demands of our customers,
- Establish two-way communication with our customers by providing easy access to all communication channels,
- Continuously improve all our processes to meet the expectations of our customers,
- Record and evaluate the demands, complaints, suggestions and requests of customers impartially and inform them about their results with their justifications, and
- Come up with solutions for our customers, meet customer needs and protect customer rights under any circumstance.